Avoiding Disputes
Disputes hurt your seller reputation and delay your payouts. Here's how to avoid them.
Common Dispute Causes​
| Cause | Prevention |
|---|---|
| Invalid or used key | Always verify keys/codes before delivery |
| Wrong region/platform | Clearly state the region and platform in your listing |
| Delayed delivery | Deliver within the timeframe stated in your listing |
| Mismatched description | Make your listing description 100% accurate |
| No communication | Respond to buyer messages within a few hours |
Best Practices​
- Verify before you deliver — Test keys, check account credentials, confirm digital goods are valid.
- Communicate proactively — If there's a delay, message the buyer before they message you.
- Keep evidence — Screenshot your delivery proof in case of disputes.
- Respond to disputes fast — You have only 24 hours to respond. No response = automatic refund.
- Be fair — If you made a mistake, offer a replacement or accept the refund gracefully.