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KYC & Verification Policy

TL;DR / Quick Answer: BDX.market enforces a multi-tiered Know Your Customer (KYC) policy for sellers in Bangladesh, requiring National ID (NID), Smart Card, Passport, or Trade License verification to unlock higher listing limits and unlimited payouts. Uploaded documents are securely encrypted outside public web directories and audited by compliance staff to prevent fraud and maintain marketplace integrity.

To maintain trust, prevent fraudulent activity, and comply with Bangladeshi digital commerce guidelines, BDX.market implements a structured Know Your Customer (KYC) and Identity Verification framework. As a Bangladesh-focused digital marketplace, BDX balances quick onboarding for casual sellers with rigorous identity validation for high-volume traders, verified storefronts, and high-tier payout accounts.

This policy details the verification tiers, acceptable identity documents, document submission requirements, privacy controls, and compliance standards governing seller verification on BDX.market.

1. Verification Tiers Overview​

BDX implements a multi-tiered identity verification model. Sellers unlock higher withdrawal limits, expedited payouts, and verified platform badges as they complete progressive verification stages.

┌─────────────────────────────────────────────────────────┐
│ Tier 0: Unverified Account                              │
│ - Instant Buyer/Seller Registration                     │
│ - Max Listing Value: 2,000 BDT                           │
│ - Payout Hold: 7 Days | Max Payout/Month: 5,000 BDT     │
└────────────────────────────┬────────────────────────────┘
                             │
                             ▼
┌─────────────────────────────────────────────────────────┐
│ Tier 1: Basic Identity Verification (NID / Smart Card)  │
│ - National ID / Smart Card Verification                 │
│ - Max Listing Value: 25,000 BDT                          │
│ - Payout Hold: Standard 7-Day Protection Window         │
│ - Monthly Withdrawal Limit: 100,000 BDT                 │
└────────────────────────────┬────────────────────────────┘
                             │
                             ▼
┌─────────────────────────────────────────────────────────┐
│ Tier 2: Verified Seller Badge (Pro / Merchant Tier)    │
│ - NID + Live Verification + Address Verification        │
│ - Unlocks "Verified Seller" Badge on Listings           │
│ - Expedited Payouts (Twice-Weekly Schedule)             │
│ - Monthly Withdrawal Limit: Unlimited                   │
└────────────────────────────┴────────────────────────────┘

Verification Matrix & Capabilities​

Verification LevelRequired DocumentationListing LimitPayout Limit (Monthly)Platform Perks
Tier 0 (Basic)Verified Phone + Email2,000 BDT / item5,000 BDTStandard Listing Access
Tier 1 (NID Verified)BD National ID / Smart Card25,000 BDT / item100,000 BDTStandard Payout Processing
Tier 2 (Verified Badge)NID + Live Facial Match + Utility ProofUnlimitedUnlimitedVerified Badge, Priority Support
Tier 3 (Merchant)Trade License + Bank Account DetailsUnlimitedUnlimitedCustom Storefront Options

2. Acceptable Documents & Submission Requirements​

All documents submitted for verification on BDX.market must belong exclusively to the account holder and match the registered payout account name (e.g., bKash, Nagad, or Bank Account holder name).

Bangladeshi National ID (NID / Smart Card)​

  • Format: Both front and back side images in high-resolution JPEG, PNG, or WEBP format.
  • Validity Criteria: NID numbers must be clearly legible. Text and details must not be obscured by glare or fingers.
  • Mismatch Policy: The full legal name on the NID must match the seller account registration name.

Passport & Driving License (Alternative ID)​

  • Valid Bangladeshi Passport or official Driving License can be submitted in lieu of NID for international or expat traders.

Proof of Address (Tier 2 & Merchant Only)​

  • Utility bill (Electricity, Gas, Water, or Internet bill) issued within the last 90 days showing the seller's registered address.

Trade License (Merchant Tier)​

  • For established digital stores operating under corporate or sole proprietorship status in Bangladesh, a valid Trade License must be uploaded alongside the proprietor's identity verification.

3. Submission Process & Verification Flow​

The verification submission flow is integrated directly into your seller profile workspace under Account Settings.

[ User Uploads NID + Verification Photo ]
              │
              ▼
   ┌──────────────────────┐
   │ Secure Upload API    │
   └──────────┬───────────┘
              │
              ▼
 ┌──────────────────────────┐
 │ Image Quality Check      │
 └────────────┬─────────────┘
              │
     ┌────────┴────────┐
     ▼                 ▼
[ Automated Format ] [ Compliance Staff ]
[ Validation       ] [ Review Queue     ]
     │                 │
     └────────┬────────┘
              ▼
    [ Verification Status ]
    [ Update & Badge Award]

Technical Safeguards & Compression​

  • Client-Side Image Optimization: Images are automatically optimized before upload to ensure quick submissions even on mobile networks.
  • Secure File Storage: Uploaded identity documents are stored in protected, non-public storage vaults and are never exposed on public web addresses.

4. Data Privacy, Security & Storage Standards​

BDX treats user identity documentation with absolute security:

  • Zero Public Exposure: Identity documents are stored outside public web directories. Public web requests to document paths are strictly blocked.
  • Encrypted Field Storage: Sensitive NID numbers and identity details are encrypted at rest.
  • Strict Staff Access Control: Only authorized compliance officers can inspect submitted verification packages. Every document view event is logged in secure administrative audit logs.
  • Retention & Shredding: Documents associated with rejected applications are purged automatically after 30 days. Active seller verification records are retained only as required for regulatory compliance.

5. Rejection Reasons & Appeal Workflow​

If a verification submission is rejected, the user receives an automated notification explaining the reason and corrective actions required.

Common Rejection Reasons​

  • Unclear Image: Document text or digits are unreadable due to low lighting or camera blur.
  • Name Mismatch: The name on the NID does not match the name attached to the registered payout account.
  • Expired Document: The submitted document or Trade License has expired.
  • Third-Party Identification: Submitting identity documents belonging to another individual.

Appeal & Re-submission Process​

  1. Sellers can re-submit updated documents directly through the verification panel.
  2. If repeated rejections occur, accounts enter a temporary review lock requiring direct assistance via the BDX Support Center.
  3. Upon approval by compliance staff, account limits and verified badges are activated immediately.
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